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ITServices
Our experts provide customers with professional services including.
Plan, design, organize, and operate your IT technology management jobs.
Managed Services
Managed Services
Managed Services Let us manage your IT systems and allow you to run your business at ease. We offer managed services that fulfill different demands for customers. Our staff expertise and infrastructure readiness, allows businesses to gain operational capability and enhance cost optimization. The service also minimizes difficulty in system upgrade and maintenance and reduces complication in recruiting and training personnel.
We focus to deliver the best and accurate solutions to address all unexpected incidents in terms of quantity and quality and also manage flexibility of IT resources for business continuity.
Scenarios
Sales Promotions
Most enterprises are not equipped to deal with the complexity of business and technical architecture and fast cloud migration. Enterprises require a professional team to help design the cloud architecture and migration solution and support implementation.
Business System Launch
We detect and prevent risks before a system is launched and provide assurance during the launch to ensure that business goals are achieved at critical moments.
Major Events Livestreaming
For important events such as activities and gala livestreaming or broadcasting, we conduct performance tests in advance and provides assurance to ensure that the events succeed.
ServiceContent
Before the Service
Information Collection
We learn about the customer's current business situation, collect information about the business system, architecture, capacity and so on, and analyze the business status to determine the service objectives.
On-demand Stress Tests
We conduct stress tests regarding the performance of customer businesses and determine the system capacity and bottleneck of customer businesses, which can be used to provide reference for subsequent capacity and bottleneck optimization.
Monitoring Optimization
Based on the customer's business objectives, we perform the monitoring configuration to define the monitoring metrics, thresholds, and capabilities from the business layer to the cloud resource layer and optimize the existing monitoring system to ensure real-time monitoring of business resources.
Cloud Resource Sorting
We sort the cloud resources involved in customer businesses and provide a list of resources for subsequent evaluation and optimization.
Security Hardening
Based on the customer's current situation and business objectives, we evaluate the customer's security protection capabilities and provide a corresponding security hardening solution.
Resource Bottleneck Optimization
Based on the customer's current situation and business objectives, we evaluate the customer's resources with the help of stress tests and other methods, identify the resource bottleneck, and provide an optimization solution.
Risk Inspection
We inspect risks on the customer's cloud businesses by predicting and checking potential risks to prevent the risks from happening. This way, customer businesses can run stably during peak hours.
Capacity Assessment
We evaluate the system capacity and elastic resources of customer businesses to determine whether the system capacity can meet the business requirements. The evaluation result can be used for subsequent resource optimization.
Process Optimization
Based on the customer's business objectives, we define the overall assurance procedure, including the process of cooperation between the customer's business teams and relevant technical teams during the assurance, to ensure smooth process transition and clear division of responsibilities.
Traffic Protection
Based on the customer's business objectives, we design protection solutions and plan resources for unexpected traffic bursts that may arise during peak hours. This ensures the smooth running of customer businesses.
Database Optimization
We evaluate the customer's database service, identify the database performance, and provide an optimization solution to ensure that the database runs smoothly during peak hours.
During the Service
24/7 Emergency Support Group
Regarding critical moments of an activity, event, or business, we establish a 24/7 emergency support group to troubleshoot issues for the customer in real time.
Technical Account Manager
We assign a technical account manager who is responsible for providing 8/5 assurance for the customer and learns about the customer's situation in real time and keeps in contact with the customer. This way, the customer can be ensured to get through critical moments of an event, game, or business and reach the business goals.
After the Service
Service Summary
We provide a summary report after the service for critical moments of an event, game, or business ends.
Acceptance Report
We provide an acceptance report after the service for critical moments of an event, game, or business ends.
